Privacy Policy

Information We Collect

When you visit the website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and how you interact with it.

When you make or attempt to make a purchase, we collect certain information from you, including your name, billing address, delivery address, email address, phone number, and payment information. We refer to this information collectively as "Order Information".

How We Use Your Information

We use the Order Information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging delivery, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, to screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, to provide you with information or advertising relating to our products or services.

We use the device information we collect to help us screen for potential risk and fraud, and more generally to improve and optimise our site.

Legal Basis for Processing

We process your personal data on the following legal bases: (a) the performance of a contract with you when you purchase a product; (b) our legitimate interests in operating and improving our business; and (c) compliance with our legal obligations. Where we rely on legitimate interests, we ensure those interests do not override your rights and freedoms.

Sharing Your Information

We share your personal data with third parties to help us use it as described above. For example, we use Shopify to power our online store and may share your data with them in accordance with their privacy policy. We may also share your information with our fulfilment partners to process and deliver your order, and with payment processors to handle your transaction securely.

We use payment processing services including Oceanpayment. Your payment data is processed securely in accordance with their applicable privacy and security standards. We do not store full payment card details on our systems.

We may also share your information to comply with applicable laws and regulations, to respond to a Court order, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Cookies

We use cookies — small data files placed on your device — to help us operate our website, understand how you use it, and improve your experience. Some cookies are strictly necessary for the site to function. Others help us understand usage patterns and deliver relevant content. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the website.

Behavioural Advertising

We may use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. You can opt out of targeted advertising by adjusting your preferences on relevant advertising platforms. Please note that opting out does not mean you will no longer see advertising — it means the advertising you see may be less relevant to you.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes set out in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. For order data, we typically retain records for a minimum of six years in accordance with UK tax and accounting obligations.

Your Rights

Under UK data protection law, you have the right to access the personal data we hold about you, to correct inaccurate data, to request deletion of your data in certain circumstances, to object to processing, and to request restriction of processing. You also have the right to data portability and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at support@glimnixrecovery.com.

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

Do Not Track

Please note that we do not alter our site's data collection and use practices when we see a Do Not Track signal from your browser.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

Contact Us

For more information about our privacy practices, to exercise your rights, or if you have any questions, please contact us by email at support@glimnixrecovery.com or by telephone on +44 7853 870893.