Delivery & Shipping Policy
Everything you need to know about how your order is processed, dispatched, and delivered to your door.
Last updated: September 20261. Order Processing
Once your payment is confirmed, we pass your order to our fulfilment partner, who prepares and dispatches it on your behalf. The Glimnix Neck Reset ships directly from our supplier to your delivery address — no intermediate warehouse stop.
| Detail | Information |
|---|---|
| Processing time | 1–3 business days96% of orders are dispatched within this window |
| Business days | Monday to FridayExcludes weekends and UK public holidays |
| Order confirmation | Sent to your email immediately after purchase |
| Dispatch notification | Separate email with your tracking number once the carrier collects your parcel |
2. Shipping Method & Delivery Times
We ship to all addresses across the United Kingdom. Orders are fulfilled using our supplier’s standard tracked UK shipping service.
| Detail | Information |
|---|---|
| Shipping method | Tracked UK standard delivery |
| Destination | United KingdomAll postcodes, including Northern Ireland and the Channel Islands |
| Estimated delivery | 3–5 working days from dispatchFrom dispatch date, not from order date |
| Total estimated time | 4–8 business days from orderProcessing (1–3 days) + delivery (3–5 days) |
Your estimated arrival date is shown at checkout before you complete your purchase. Delivery timescales can occasionally vary due to carrier workloads, peak periods, or circumstances outside our control.
3. Shipping Costs
Free UK delivery — always included.
The price you see on the product page is the complete price. There are no shipping charges added at checkout and no minimum order value to qualify. Free delivery applies to all UK orders, regardless of postcode.
We do not currently ship outside the United Kingdom. If you are located outside the UK and wish to enquire about availability, please contact us at hello@glimnix.com.
4. Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number and a link to monitor your parcel’s progress. Tracking updates typically appear within 24 hours of dispatch.
- Order placed — you receive an order confirmation email immediately.
- Dispatched within 1–3 business days — you receive a dispatch email with your tracking number and a carrier link.
- Parcel in transit — use your tracking link to follow your order’s progress at any time.
- Delivered to your address within 3–5 working days of dispatch.
If you have not received a dispatch email within 4 business days of placing your order, please check your spam or junk folder first. If it is not there, contact us at hello@glimnix.com and we will look into it for you.
5. Customs & Import
All orders are fulfilled into the United Kingdom. Under current UK customs rules, goods valued at or below £135 are not subject to import duty. As the Glimnix Neck Reset is priced at £34, no customs charges apply to your delivery.
UK VAT is included in the price displayed at checkout. You will not be asked to pay any additional tax or duty upon receipt of your parcel.
6. Late or Missing Deliveries
If your parcel has not arrived within 10 working days of receiving your dispatch email — well beyond the standard 3–5 day window — please contact us and we will investigate on your behalf.
In the rare event that a parcel is confirmed lost by the carrier, we will either arrange a replacement dispatch or issue you a full refund — your choice. You will not be left out of pocket.
Please ensure your delivery address is entered correctly at checkout. We are unable to take responsibility for parcels that are undeliverable due to an incorrect or incomplete address provided at the time of ordering. If you notice an error immediately after placing your order, contact us as soon as possible and we will do our best to correct it before dispatch.
7. Delivery Exceptions
In the following circumstances, delivery timescales may be affected:
| Circumstance | Likely effect |
|---|---|
| UK public holidays | Orders placed on or immediately before a public holiday may take an additional business day to dispatch. |
| Peak periods | During busy periods such as Christmas or Black Friday, carrier services may experience higher volumes, adding 1–2 days to delivery. |
| Extreme weather or carrier disruption | Events outside our or our supplier’s control may cause delays. We will communicate any known disruptions proactively. |
If you are ordering ahead of a specific date or occasion, we recommend placing your order at least 10 business days in advance to allow for any unforeseen delays.
8. Order Cancellation
We accept cancellation requests made before your order has been dispatched. To cancel, contact us as soon as possible at hello@glimnix.com or via WhatsApp at +44 7848 102810 with your order number. We will cancel and refund your original payment method within 7–10 business days.
Once an order has been dispatched, it can no longer be cancelled at the shipping stage. Your statutory right to cancel after delivery applies in all cases — please refer to our Returns & Refunds Policy for full details, including our 30-day no-return commercial guarantee.
9. Returns & Refunds
This page covers delivery and shipping. Our full returns and refunds terms are set out in our Returns & Refunds Policy, including:
- Your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013.
- Our extended 30-day no-return commercial guarantee.
- The process for faulty, damaged, or incorrect items under the Consumer Rights Act 2015.
Our 30-day no-return guarantee — in brief: If the Glimnix Neck Reset is not right for you for any reason, contact us within 30 days of your order date. We will refund you in full to your original payment method within 7–10 business days. You keep the product. No return postage required. No complicated forms.
10. How Fulfilment Works
Glimnix operates as a direct-to-consumer store. When you place an order, we pass it to our trusted supply partner, who prepares and ships the Glimnix Neck Reset directly to your delivery address. This allows us to operate efficiently while keeping the product price as accessible as possible.
As the seller, Glimnix remains fully responsible for your order, your experience, and your consumer rights throughout — regardless of who physically dispatches the parcel. If anything is not right with your order, contact us directly and we will resolve it.
For details on how we handle your personal data in connection with order fulfilment, please see our Privacy Policy.
11. Your Statutory Rights
Nothing in this policy limits your rights as a UK consumer under applicable legislation, including:
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — giving you the right to cancel an online order within 14 days of delivery.
- The Consumer Rights Act 2015 — requiring goods to be as described, of satisfactory quality, and fit for purpose.
- The Consumer Protection from Unfair Trading Regulations 2008 — protecting you against misleading or unfair commercial practices.
For your full rights in relation to cancellations and returns, please refer to our Returns & Refunds Policy. Our Terms & Conditions set out the full terms governing purchases on glimnix.com.