Returns & Refund Policy

All orders are processed within 1 to 3 working days of confirmed payment, excluding UK public holidays. Orders are delivered within 5–7 business days of dispatch via our fulfilment partner. Once your order has entered the processing stage, it cannot be cancelled — the return process set out in Sections 03–06 will apply for unused items, or the 60-day no-quibble guarantee above will apply if you have used the product and are not completely satisfied.

You may cancel your order within 12 hours of placing it, provided your order has not yet entered the dispatch process. To request a cancellation, contact us as soon as possible at hello@glimnix.com or call +44 7848 102810.

If your cancellation request is received before your order has been dispatched and within the 12-hour window, you will receive a full refund to your original payment method. If your order has already been dispatched, cancellation is no longer possible. In that case, the return process in Sections 03–06 applies for unused items, or the 60-day no-quibble guarantee applies if you have used the product and are not completely satisfied.

You have the right to return your product within 30 days of delivery. To be eligible for a return under this section, the item must be unused and in the same condition in which you received it, including its original packaging. This section governs change-of-mind returns of unused items only. If you have used the product and wish to claim a refund, the 60-day no-quibble guarantee above applies instead — no return is required.

To initiate a return, please contact our customer support team at hello@glimnix.com. We will provide you with the correct return address and instructions. Do not send items back without first contacting us and receiving the return address, as unauthorised returns may affect your eligibility for a refund.

To complete your return, we require proof of purchase such as your order confirmation email or receipt.

All approved returns must be sent to the address provided by our customer support team at the time of return approval. Please do not return items to any other address, as this may result in the item being lost and your refund being declined. To obtain the return address, contact us at hello@glimnix.com.

The following conditions apply to change-of-mind returns of unused items under Section 03. They do not apply to claims made under the 60-day no-quibble guarantee, which has no return requirement and no condition relating to product use or packaging.

• The product must be unused and in its original, undamaged packaging.
• Proof of purchase is required.
• Personalised or custom-order items are not eligible for a return unless they are faulty or not as described.
• Returns must be initiated within 30 days of the date of delivery.

Change-of-mind returns. If you are returning an unused item because you have changed your mind, the return postage cost is your responsibility. The specific fee will depend on the courier you choose.

Damaged, faulty, or incorrect items. If you are returning an item because it arrived damaged, faulty, or incorrect through our error, we will cover the cost of return postage. Please contact us before arranging the return so we can provide instructions.

60-day guarantee claims. No return is required under the 60-day no-quibble guarantee. You keep the device. There is no postage cost to you and no restocking fee for any return or guarantee claim.

60-day guarantee refunds. Refunds issued under the 60-day no-quibble guarantee are unconditional and require no inspection. We will initiate your refund within 3 business days of your request. Your bank or card provider will then credit the amount to your original payment method within 7–10 business days — standard card processing time, not additional delay on our part.

Standard returns. This applies to unused-item returns under Section 03 and faulty or damaged item claims under Section 09. Once your returned item is received and inspected, we will notify you by email of the outcome. If your return is approved, a refund will be applied to your original payment method. Please allow up to 10 working days for the refund to appear, depending on your bank or card provider.

All refunds are issued to your original payment method only. We do not issue store credit or vouchers in place of refunds.

If you have not received your refund within the expected timeframe, please take the following steps:

• Check your bank account or card statement again.
• Contact your credit card provider — there is often a processing period before refunds are posted.
• Contact your bank, as processing times can vary.

If you have done all of the above and still have not received your refund, please contact us at hello@glimnix.com.

If your item arrived damaged or is not functioning as described, please contact us within 60 days of delivery. We will arrange a replacement or full refund at no cost to you, including return postage where applicable. Faulty or damaged item claims within 60 days of delivery are also covered by the 60-day no-quibble guarantee — no return is required if you wish to claim a refund rather than a replacement.

If you have any questions about our returns process or wish to initiate a return or guarantee claim, please contact us at hello@glimnix.com or call +44 7848 102810.