Terms of Service

1. About Glimnix

Glimnix is a UK-based online store operating at glimnix.com. We sell the Glimnix Neck Reset — a single, specialist wellness product — directly to customers across the United Kingdom.

Glimnix is the trading name of SAE SHOP LTD, a company registered in England and Wales (Company No. 15062148). Our store is built on the Shopify platform and payments are processed by Oceanpayment.

If you have any questions about these Terms or your order, please contact us using the details in Section 12.

2. These Terms

These Terms of Service ("Terms") govern the contract between you and Glimnix when you purchase from glimnix.com. They apply to all orders placed through our website.

By completing a purchase, you confirm that:

• You are at least 18 years of age.
• You are resident in the United Kingdom.
• The information you have provided is accurate and complete.
• You have read and agree to these Terms.

We may update these Terms from time to time. The version in force at the time you place your order will apply to that purchase. We encourage you to review these Terms before ordering.

3. Our Product

We sell the Glimnix Neck Reset through our Shopify store. We take care to describe the product accurately and to present clear images on our product pages.

Under the Consumer Rights Act 2015, goods sold to consumers must be:

• Of satisfactory quality — free from defects and fit for the purpose for which goods of that kind are commonly supplied.
• Fit for a particular purpose — where you make known to us the particular purpose for which you are buying.
• As described — matching the description, sample, or model provided at the time of purchase.

If the Glimnix Neck Reset does not meet these standards, your statutory rights (including the right to a repair, replacement, or refund) apply. See Section 6 and our Returns & Refunds Policy for full details.

Product descriptions, images, and other content on glimnix.com are provided for informational purposes. Minor differences in colour or appearance between product images and the item received may occur due to screen display variations and do not constitute a defect.

4. Placing an Order

When you submit an order on glimnix.com, you are making an offer to purchase the Glimnix Neck Reset subject to these Terms. A binding contract between you and Glimnix is formed when we send you an order confirmation by email.

Our order process:

1. Select the Glimnix Neck Reset and proceed to checkout.
2. Enter your delivery address and contact details.
3. Choose your payment method and complete payment via Oceanpayment's secure checkout.
4. You will receive an order confirmation email. This confirms receipt of your order and initiates fulfilment.
5. Your order is dispatched by our fulfilment partner and delivered to your address.

We reserve the right to decline or cancel any order — for example, where a product becomes unavailable, where we identify a pricing error, or where we are unable to verify payment. If we cancel your order after payment has been taken, we will issue a full refund promptly.

Please ensure your delivery address and contact information are accurate at the time of ordering. We are unable to redirect orders after dispatch.

5. Prices and Payment

All prices displayed on glimnix.com are in Pounds Sterling (GBP) and include VAT where applicable. Delivery charges, if any, are displayed at checkout before you complete your purchase.

We reserve the right to change our prices at any time. The price that applies to your order is the price shown at the time you place it.

If we discover a pricing error after you have placed your order, we will contact you as soon as reasonably practicable. You will have the option to proceed at the correct price or to cancel your order for a full refund.

Accepted payment methods:

Payments are processed securely by Oceanpayment, our PCI DSS-compliant payment processor. Glimnix does not collect, handle, or store your full payment card details. By completing payment, you confirm that you are authorised to use the payment method provided.

Oceanpayment may carry out fraud screening checks as part of the payment process. This is a standard security measure designed to protect you and us.

Oceanpayment processes payment data in accordance with its own privacy and data security policies and applicable financial regulations.

6. Delivery

The Glimnix Neck Reset is fulfilled directly by our supply partner and shipped to your chosen delivery address. We currently deliver to addresses within the United Kingdom.

Full details of our delivery arrangements, estimated timescales, and any applicable charges are set out in our Delivery & Shipping Policy:

If your order does not arrive within the estimated delivery window, or if your item is lost or damaged in transit, please contact us as soon as possible so we can investigate and resolve the matter.

Under the Consumer Contracts Regulations 2013, if no delivery date is agreed, we must deliver within 30 days of the order being placed. If we fail to do so, you have the right to cancel your order and receive a full refund.

7. Returns and Refunds

You have the right to cancel your order and return the Glimnix Neck Reset without giving a reason within 14 days of receiving it. This right is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If the product is faulty, not as described, or otherwise does not meet the standards required by the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund. These rights exist independently of and in addition to your cancellation right.

Full details of how to initiate a return, the return process, applicable conditions, and refund timescales are set out in our Returns & Refunds Policy:

8. Limitation of Liability

To the maximum extent permitted by UK law, Glimnix's total liability to you in connection with any order or these Terms — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total price paid by you for the order in question.

We are not liable for:

• Indirect or consequential losses.
• Loss of income, profit, data, or business opportunity.
• Losses arising from your failure to provide accurate delivery information.
• Delays caused by circumstances beyond our reasonable control (such as carrier delays, customs, or force majeure events).

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.

9. Intellectual Property

All content on glimnix.com — including the Glimnix name, logo, product imagery, text, and design elements — is owned by or licensed to Glimnix. Nothing in these Terms grants you any right to use our intellectual property for any purpose other than browsing and purchasing from our store.

You may not reproduce, copy, distribute, or commercially exploit any content from glimnix.com without our prior written permission.

10. Privacy and Cookies

We handle your personal information in accordance with our Privacy Policy, which sets out what data we collect, how we use it, who we share it with, and your rights under UK GDPR and the Data Protection Act 2018.

glimnix.com uses cookies and similar technologies. You can manage your cookie preferences at any time via our Cookie Settings page.

By placing an order, you acknowledge that you have read our Privacy Policy and understand how we process your data for the purpose of fulfilling your purchase.

11. Governing Law and Disputes

These Terms and any disputes or claims arising in connection with them are governed by the law of England and Wales. You and Glimnix agree to submit to the exclusive jurisdiction of the courts of England and Wales, except to the extent that you are entitled under applicable law to bring proceedings in another jurisdiction.

If you have a dispute with us, we encourage you to contact us first so that we can try to resolve it informally. Most concerns can be resolved quickly and straightforwardly by getting in touch.

If we are unable to resolve a dispute informally, you may have the right to refer the matter to an approved Alternative Dispute Resolution (ADR) scheme. We will provide details of applicable UK-approved ADR options on request. You may also seek assistance from the Citizens Advice consumer service or the relevant Trading Standards authority.

12. Contact Us

If you have any questions about these Terms, your order, or your rights as a customer, we are here to help.

We aim to respond to all enquiries promptly. For formal cancellation or returns requests, please use our Returns & Refunds Policy process to ensure your request is handled as quickly as possible.