Shipping Policy
This page explains how and when we dispatch orders, what you can expect in terms of delivery timescales, and how to get in touch if something goes wrong. All orders are delivered to addresses within the United Kingdom.
Processing Time
All orders are processed within 1 to 3 working days of confirmed payment, excluding UK public holidays. You will receive an order confirmation email as soon as your purchase is complete, and a dispatch notification once your order has been handed to our fulfilment partner.
Orders placed on weekends or UK bank holidays will begin processing on the next working day.
Delivery Timescales
We deliver to all addresses within the United Kingdom. Estimated delivery after dispatch is 5 to 7 business days.
| Stage | Timescale | Notes |
|---|---|---|
| Order processing | 1–3 working days | After confirmed payment; excluding UK bank holidays |
| Delivery after dispatch | 5–7 business days | To all UK mainland addresses |
| Total estimated window | 6–10 business days | From order to delivery; estimates only |
| Delivery cost | Free | All UK orders — no minimum spend |
| Tracking | Included | One tracking number per order via email |
Please note that delivery timescales are estimates, not guarantees. Actual delivery may be affected by factors outside our control, including carrier delays, adverse weather, and customs processing for orders to Northern Ireland or remote UK addresses.
Delivery Costs
Delivery is free of charge on all UK orders. There are no delivery costs to pay at checkout and no minimum order value applies. You will not be charged for delivery at any point in the checkout process.
Tracking Your Order
Glimnix operates on a dropshipping fulfilment model — your order is dispatched directly from our fulfilment partner's warehouse to your UK delivery address. Each order generates one shipment and one tracking number.
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to monitor your delivery in real time. This notification is sent via our post-purchase email system as part of a proactive delivery update sequence.
If you have not received a dispatch notification within 3 working days of placing your order, please contact us at hello@glimnix.com and we will investigate immediately.
Late or Missing Deliveries
If your order has not arrived within 10 business days of your dispatch notification, please contact us so we can investigate with the carrier and provide an update as quickly as possible.
You can reach us at hello@glimnix.com or via WhatsApp on +44 7848 102810.
Incorrect Address
Please ensure your delivery address is entered correctly at checkout. We are unable to redirect packages once they have been dispatched. If an incorrect address is provided and the parcel is returned to our fulfilment partner, we will contact you to arrange redelivery. Additional delivery charges may apply in this circumstance.
To amend an address before dispatch, contact us as quickly as possible at hello@glimnix.com — we cannot guarantee address changes can be applied once an order has entered processing.
Damaged in Transit
In the unlikely event that your order arrives damaged, please contact us as soon as possible — and wherever possible within 48 hours of delivery — with photographic evidence of the damage. Prompt notification helps us resolve the matter quickly with the carrier.
We will arrange a replacement or full refund at no cost to you. Your statutory rights regarding faulty or damaged goods are not affected by the timing of your notification to us.
Contact us at hello@glimnix.com or via WhatsApp on +44 7848 102810.
Our Fulfilment Model
Direct-to-door despatch. Glimnix operates a dropshipping fulfilment model. This means your VerteSync Pro is shipped directly from our fulfilment partner's warehouse to your door — there is no intermediate handling or repackaging stage. This model allows us to offer free delivery on all UK orders.
What this means for your delivery. Your parcel may be accompanied by carrier documentation or packaging that does not carry Glimnix branding. This does not affect the product inside, your guarantee, or your rights as a buyer. The device and all digital bonus content are delivered separately — the device by post and the digital welcome pack (Engineering Guide, Setup Protocol, and setup video link) to your inbox within 60 seconds of order confirmation.
One shipment, one tracking number. Each standard single-unit order generates one shipment and one tracking number. You will receive this tracking number via your dispatch notification email as soon as your order is collected by the carrier.
Returns and Exchanges
For information about returning a product or claiming under the 60-day no-quibble guarantee, please refer to our Returns & Refund Policy.
Contact Us
If you have any questions about your order or delivery, please contact us at hello@glimnix.com or via WhatsApp on +44 7848 102810.