Returns & Refunds Policy
We stand behind the Glimnix Neck Reset. If it is not right for you, we will make it right — simply, fairly, and without unnecessary paperwork.
Last updated: September 20261. Our 30-Day No-Return Guarantee
We offer a commercial guarantee that goes beyond your statutory rights as a UK consumer. If you are not satisfied with the Glimnix Neck Reset for any reason within 30 days of your order date, contact us and we will refund you in full.
Our promise is straightforward:
Contact us within 30 days of your order date — for any reason — and we will issue a full refund to your original payment method within 7–10 business days.
You keep the product. There is no return postage, no forms to fill in, and no restocking fee.
This guarantee covers all purchases of the Glimnix Neck Reset on glimnix.com and applies regardless of whether you also have a statutory right to cancel.
2. Your Statutory Right to Cancel
As a UK consumer buying online, you have a statutory right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right exists separately from, and in addition to, our 30-day commercial guarantee.
| Detail | Information |
|---|---|
| Cancellation window | 14 days from the day you receive your orderThis is your statutory minimum; our 30-day guarantee extends this further |
| How to cancel | Contact us at hello@glimnix.com or via WhatsApp at +44 7848 102810 with your order number and the reason for cancellation |
| Under our guarantee | You keep the product — no return requiredOur commercial guarantee means you do not need to send the item back |
| Refund timeline | Within 7–10 business days of your request being confirmed |
| Refund method | To your original payment method |
3. Cancellation Before Dispatch
If you change your mind shortly after placing your order and your item has not yet been dispatched, contact us as soon as possible and we will cancel the order before it leaves our fulfilment partner’s facility.
- Contact us immediately — email hello@glimnix.com or WhatsApp +44 7848 102810 with your order number.
- We confirm whether dispatch has occurred — we will check the status with our fulfilment partner and let you know straight away.
- If not dispatched — we cancel the order and process your full refund to your original payment method within 7–10 business days.
- If already dispatched — we cannot stop the delivery at that stage. Your 30-day guarantee applies once you receive the parcel — contact us then and we will refund you in full.
There are no cancellation fees and no restocking charges at any stage.
4. Faulty, Damaged, or Incorrect Items
Under the Consumer Rights Act 2015, goods sold to UK consumers must be of satisfactory quality, fit for purpose, and as described. If your Glimnix Neck Reset arrives faulty, damaged in transit, or is not what you ordered, you have additional rights on top of our standard guarantee.
| Situation | What we do |
|---|---|
| Manufacturing defect | Full refund issued; you keep the product. No return required. |
| Damaged in transit | Full refund issued; you keep the product. No return required. |
| Wrong item received | Full refund issued; you keep the item. No return required. |
| Item not as described | Full refund issued; you keep the product. No return required. |
To report a problem, contact us within 30 days of receiving your order at hello@glimnix.com and include your order number along with a brief description and, where helpful, a photograph of the issue. We will review your report and process your refund promptly.
5. How to Request a Refund
Requesting a refund is simple. There are no forms to fill in and no physical returns to arrange.
- Contact us within 30 days of your order date — by email at hello@glimnix.com or on WhatsApp at +44 7848 102810.
- Include your order number — found in your order confirmation email. If reporting a fault or damage, a brief description or photo is helpful but not required.
- We confirm your refund — we will review and confirm your refund request, usually within one business day.
- Your refund is processed — within 7–10 business days of confirmation, the full amount is returned to your original payment method. You keep the product.
We aim to make the process as straightforward as possible. If you have any questions at any stage, do not hesitate to get in touch.
6. Refund Processing & Timelines
Once your refund has been confirmed, we will process it to your original payment method within 7–10 business days. You will receive a notification when the refund has been issued.
| Stage | Timeframe |
|---|---|
| Refund confirmation | Within 1 business day of your requestWe will confirm by reply to your email or WhatsApp message |
| Refund processing | 7–10 business days from confirmationBusiness days are Monday to Friday, excluding UK public holidays |
| Refund method | To your original payment method onlyWe are unable to issue refunds to a different card or account |
| Refund amount | Full purchase price — £34No deductions, no restocking fee |
Depending on your bank or card provider, it may take additional time for the refund to appear in your account after we have issued it. This is outside our control and is determined by your payment provider’s processing schedule.
7. Late or Missing Refunds
If your refund has not appeared within 10 business days of our confirmation, we recommend taking the following steps before contacting us:
- Check your bank account or card statement again, including any pending transactions.
- Contact your bank or card provider directly — there is often a processing delay on their end that can take a few extra business days.
- If you paid via a digital wallet or third-party payment service, check that platform for the incoming credit.
8. What Is Not Covered
Our 30-day guarantee covers you for virtually any reason. The following situations fall outside its scope:
- Requests made more than 30 days after the order date (your statutory rights under the Consumer Rights Act 2015 may still apply in certain circumstances).
- Damage caused by misuse, neglect, or modification of the product after delivery, where the damage is not a manufacturing or transit defect.
- Incorrect delivery addresses provided at the time of ordering.
In any situation not covered above, we encourage you to contact us regardless. We deal with every case fairly and on its individual merits.
9. How We Fulfil Your Order
Glimnix operates as a direct-to-consumer brand. When you place an order, we pass it to our trusted fulfilment partner, who dispatches the Glimnix Neck Reset directly to your address. This arrangement allows us to keep prices accessible while maintaining full control over your customer experience.
As the seller, Glimnix remains fully responsible for your order and your consumer rights at every stage. If you have any question about your order, your refund, or your rights, contact Glimnix directly — you do not need to deal with our supply chain.
For information on how your personal data is handled in connection with order fulfilment and refund processing, please refer to our Privacy Policy.
10. Your Statutory Rights
Nothing in this policy limits or replaces your rights as a UK consumer. The following legislation applies to your purchase:
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — your right to cancel an online order within 14 days of delivery and receive a full refund.
- The Consumer Rights Act 2015 — your right to goods that are of satisfactory quality, fit for purpose, and as described; and your short-term right to reject faulty goods within 30 days of delivery for a full refund.
- The Consumer Protection from Unfair Trading Regulations 2008 — your protection against misleading or unfair commercial practices.
Our 30-day no-return commercial guarantee is offered in addition to, not instead of, these statutory rights. Where our guarantee is more generous, we honour that. Where your statutory rights provide protections beyond our policy, those rights remain fully in force.
For the full terms governing purchases on glimnix.com, please see our Terms & Conditions. For details of how your order is processed and delivered, see our Delivery & Shipping Policy.