Shipping policy

 

This page explains how and when we dispatch orders, what you can expect in terms of delivery timescales, and how to get in touch if something goes wrong. All orders are shipped to addresses within the United Kingdom.

1. Processing Time

All orders are processed within 1 to 3 business days of confirmed payment. Business days are Monday to Friday, excluding UK public holidays. You will receive an order confirmation email as soon as your purchase is complete, and a dispatch notification once your order has been shipped.

Orders placed on weekends or UK bank holidays will begin processing on the next business day.

2. Delivery Timescales

We ship to all addresses within the United Kingdom. Estimated delivery after dispatch is 4 to 6 business days.

Please note that delivery timescales are estimates, not guarantees. Actual delivery may be affected by factors outside our control, including carrier delays, adverse weather, and customs processing for orders to Northern Ireland or remote UK addresses.

3. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Any applicable rates will be displayed clearly before you confirm your order. Free shipping may be available for qualifying orders — this will be shown at checkout where applicable.

4. Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and a link to monitor your delivery. If you have not received a dispatch notification within 3 business days of placing your order, please contact us at support@glimnix.com.

5. Late or Missing Deliveries

If your order has not arrived within 10 business days of your dispatch notification, please contact us at support@glimnix.com or call +44 7853 870893. We will investigate with the carrier and provide an update as quickly as possible.

6. Incorrect Address

Please ensure your delivery address is entered correctly at checkout. We are unable to redirect packages once they have been dispatched. If an incorrect address is provided and the parcel is returned to us, we will contact you to arrange redelivery. Additional shipping charges may apply.

7. Damaged in Transit

In the unlikely event that your order arrives damaged, please contact us within 48 hours of delivery at support@glimnix.com with photographic evidence. We will arrange a replacement or refund as appropriate at no cost to you.

8. Returns and Exchanges

For information about returning a product, please refer to our Refund & Return Policy.

9. Contact Us

If you have any questions about your order or delivery, please contact us at support@glimnix.com or call +44 7853 870893.